Global After-sales Service Engineer
Service
Shenzhen
Key Responsibilities
-
Develop, refine and implement after-sales service plans and programs, and continuously improve service quality.
-
Perform routine system maintenance tasks, including system (product) fault diagnosis, troubleshooting and repair, and assist customers with on-site inspections.
-
Handle market quality issues; prepare quality issue analysis reports and coordinate with the Quality and R&D teams to follow up on root-cause analysis and drive product quality improvement.
-
Formulate after-sales work plans, break down tasks and supervise their execution.
-
Conduct customer visits, collect user feedback and opinions, and maintain strong customer relationships.
-
Complete other tasks assigned by supervisors.
Requirements
-
Bachelor's degree or above in Electrical Engineering or a related field. Educational requirements may be relaxed for candidates with relevant power distribution experience.
-
Excellent communication and coordination skills; dependable and steady, with strong teamwork spirit, a high sense of responsibility, resilience under pressure and strong overall professionalism.
-
Proficient in reading English technical materials related to energy storage.
-
Minimum 2 years of experience in the same role within the BMS, PCS, residential energy storage or C&I (commercial & industrial) energy storage industry.
-
Familiar with PV, energy storage, battery cells, inverters, BMS and related products.
-
Capable of providing installation guidance, commissioning guidance and troubleshooting support for residential and C&I energy storage products, with solid technical expertise.
-
Willing and able to travel on short-term business trips.
