Trusted Warranty Support
Reminder: The serial number you entered cannot be recognized.
Dear valued customer,
We were unable to verify the product serial number you provided. This may be due to the following reasons:
Incorrect length: Please ensure you are entering the full serial number (no spaces or symbols).
Format errors: Common mistakes include confusion between similar characters (e.g., O and 0, I and 1). Please double-check the characters.
Incorrect location: Please refer to the image below for the correct serial number placement.
Need further assistance?
Please feel free to reach our support team at aftersales@eenovance.com.
aftersales@eenovance.com.
Our team is ready to assist you with any warranty or service-related inquiries.
Warranty PeriodThe warranty period varies by product model and market. Generally,our batteries come with a standard warranty of 5 or 10 years.Please refer to your invoice for warranty period details or contact our sales team for assistance.
Extended WarrantyExtended warranty is available for batteries and inverters within 2 years of purchase, and for storage system products within 1 year of purchase. For details on available warranty plans and pricing, please reach out to our sales or after-sales team—we're here to assist you.
View All FAQs
Looking for more answers?
Browse our complete FAQ library covering products,
installation, warranty, and technical support.
What does the warranty cover?
The warranty covers defects caused by poor workmanship or defective materials, ensuring the product's reliability under specified conditions.
What is the warranty period for residential energy storage batteries?
The warranty period varies by product model and market. Generally, our batteries come with a standard valid warranty of 5 or 10 years. Please refer to your invoice for warranty period details or contact our sales team for assistance.
What should I do to activate my warranty?
Ensure the warranty card is stamped by the dealer, filled in, and kept in good condition without any scratches or alterations.
What documents are required to claim warranty service?
You need the original warranty card and the invoice showing the product's serial number.
How do I claim warranty service?
Present the required documents to an authorized EENOVANCE service partner.
Contact Us
