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FAQs

  • Q:
    Is the product suitable for medical or automotive applications?
    A:

    No, the product is not designed for life-sustaining medical devices or automotive use.

  • Q:
    Who is authorized to install and repair the product?
    A:

    Only Eenovance-certified installers or repair centers are authorized for installation and repairs.

  • Q:
    Can I move the product to a different location?
    A:

    Any relocation requires written approval from Eenovance.

  • Q:
    What are the recommended operating conditions?
    A:

    Use the product within the ambient temperature and specifications outlined in the user manual.

  • Q:
    What should I do if I suspect a fault?
    A:

    Report the fault and return the product to an Eenovance service center within two weeks of noticing the issue.

  • Q:
    How can I contact Eenovance for support?
    A:

    You can reach Eenovance at our headquarter office via phone at +86 755 86566313 or contact us at www.eenovance.com.

  • Q:
    What happens if the product’s serial number is missing or altered?
    A:

    Warranty claims will be invalid if the serial number is missing, modified, or illegible.

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