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Q:What does the warranty cover?A:
The warranty covers defects caused by poor workmanship or defective materials, ensuring the product's reliability under specified conditions.
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Q:What is the warranty period for the residential energy storage battery?A:
The warranty period varies by product model. Generally, our batteries come with a standard valid warranty of 10 years or 6,000 cycles, whichever comes first, under conditions of 80% DOD, 25°C, 0.5C, and 70% EOL.. Please refer to the specific product manual or warranty document for details.
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Q:What should I do to activate my warranty?A:
Ensure the warranty card is stamped by the dealer, filled in, and kept in good condition without any scratches or alterations.
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Q:What documents are required to claim warranty service?A:
You need the original warranty card and the invoice showing the product's serial number.
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Q:How do I claim warranty service?A:
Present the required documents to an authorized Eenovance service partner.
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Q:What happens if the warranty card is lost or damaged?A:
The warranty card cannot be reissued. It must be preserved in good condition.
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Q:What situations are not covered by the warranty?A:
Damage caused by misuse, unauthorized modifications, incompatible installations, force majeure events, or use outside specified conditions is not covered.
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Q:Can I use the product with non-Eenovance batteries?A:
No, connecting the product to batteries not provided by Eenovance voids the warranty.
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