Warranty
For all warranty-related inquiries, please feel free to contact us for detailed information.
Please enter the product serial number
Remarks: Please refer to your invoice for warranty period details or contact our sales team for assistance.
The warranty period varies by product model and market.Generally ,our batteries come with a standard valid warranty of 5 or 10 years.Please refer to your invoice for warranty period details or contact our sales team for assistance.
Extended warranty is available for batteries and inverters within 2 years of purchase, and for storage system products within 1 year of purchase. For details on available warranty plans and pricing, please reach out to our sales or after-sales team—we’re here to assist you.
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Q:What does the warranty cover?A:
The warranty covers defects caused by poor workmanship or defective materials, ensuring the product's reliability under specified conditions.
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Q:What is the warranty period for the residential energy storage battery?A:
The warranty period varies by product model and market. Generally, our batteries come with a standard valid warranty of 5 or 10 years. Please refer to your invoice for warranty period details or contact our sales team for assistance.
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Q:What should I do to activate my warranty?A:
Ensure the warranty card is stamped by the dealer, filled in, and kept in good condition without any scratches or alterations.
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Q:What documents are required to claim warranty service?A:
You need the original warranty card and the invoice showing the product's serial number.
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Q:How do I claim warranty service?A:
Present the required documents to an authorized Eenovance service partner.
