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Warranty

For all warranty-related inquiries, please feel free to contact us for detailed information.

  • Q:
    What does the warranty cover?
    A:

    The warranty covers defects caused by poor workmanship or defective materials, ensuring the product's reliability under specified conditions.

  • Q:
    What is the warranty period for the residential energy storage battery?
    A:

    The warranty period varies by product model and market. Generally, our batteries come with a standard valid warranty of 5 or 10 years. Please refer to your invoice for warranty period details or contact our sales team for assistance.

  • Q:
    What should I do to activate my warranty?
    A:

    Ensure the warranty card is stamped by the dealer, filled in, and kept in good condition without any scratches or alterations.

  • Q:
    What documents are required to claim warranty service?
    A:

    You need the original warranty card and the invoice showing the product's serial number.

  • Q:
    How do I claim warranty service?
    A:

    Present the required documents to an authorized Eenovance service partner.

Reminder: The serial number you entered cannot be recognized.

Dear valued customer,

We were unable to verify the product serial number you provided. This may be due to the following reasons:

Incorrect length: Please ensure you are entering the full serial number (no spaces or symbols).

Format errors: Common mistakes include confusion between similar characters (e.g., O and 0, I and 1). Please double-check the characters.

Incorrect location: Please refer to the image below for the correct serial number placement.

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Need further assistance?

Please feel free to reach our support team at info@eenovance.com.