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Q:What does the warranty cover?A:
The warranty covers defects caused by poor workmanship or defective materials, ensuring the product's reliability under specified conditions.
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Q:What is the warranty period for the residential energy storage battery?A:
The warranty period varies by product model. Generally, our batteries come with a standard valid warranty of 10 years or 6,000 cycles, whichever comes first, under conditions of 80% DOD, 25°C, 0.5C, and 70% EOL.. Please refer to the specific product manual or warranty document for details.
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Q:What should I do to activate my warranty?A:
Ensure the warranty card is stamped by the Eenovance or dealer, filled in, and kept in good condition without any scratches or alterations.
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Q:What documents are required to claim warranty service?A:
You need the original warranty card and the invoice showing the product's serial number.
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Q:How can I contact Eenovance for support?A:
You can reach Eenovance at our headquarter office via phone at +86 755 86566313 or contact us at https://www.eenovance.com/contact-us
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Q:What happens if the product’s serial number is missing or altered?A:
Warranty claims will be invalid if the serial number is missing, modified, or illegible.
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